FAQs
More FAQs- Why did the technician leave wet carpet on my stairs?
- When should disinfection services be considered for my business or commercial property?
- Do I need to move out while you restore my home after a fire or smoke damage?
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
Disinfection services should be considered for your business or commercial property whenever there is a potential risk of contamination from pathogens or other harmful substances. This could include situations such as an outbreak of an infectious disease, rodent feces and other pathogens. Our highly trained technicians are equipped to properly remove and dispose of contaminants, reducing the risk of spreading them to other areas and ensuring the safety of your employees, customers and visitors. It's always better to err on the side of caution when it comes to protecting your business and the health of those in it. Prevention is key when it comes to potential hazards.
Depending on the extent of the fire or smoke damage, this is ultimately your decision. Your insurance company may provide some guidance on this matter. Some things you may want to consider are safety concerns, odours, electricity, and disruption as a result of the equipment, work and noise that may be necessary to complete the restoration process in your home. If vacating your premises during the process, consider forwarding your mail to your temporary residence; stopping your newspaper and other deliveries; notifying your utility company, cable company, etc., of the temporary suspension of services during the restoration process.